Reference Number : SHO210107-4
Job Title : Switchboard Operator – Bellville, Cape Town
Job Type : Contract/Fixed Term
Location – Country : South Africa
Location – Province : Western Cape
Location – Town or City : Cape Town – Bellville
Purpose of the Job
The successful candidate must warmly welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed and that messages are delivered to the right staff without delay.
Key performance areas will include switchboard management and reception.
Job Advert Details
Job Category: Administrative
Job Objectives
• Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested
• Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual
• Manage boardroom bookings
• Receive all company mail and deliver it to the right person
• Maintain and update company’s phone directory and ensure switchboard systems work effectively at all times
• Conduct other administrative tasks, including sending faxes, scheduling appointments
• Ensure compliance with security procedures by monitoring logbooks, issuing visitor badges and hot works permits
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
Qualifications
Essential
• Grade 12 qualification
Experience
• No experience required
Knowledge and Skills
• Knowledge of switchboards and phone systems
• Excellent telephone etiquette and good language skills
• Fluent in English as well as at least one other official language
• Computer literate
Closing Date: 2021/01/25