Vodacom Vacancies
Role Purpose
The Key Account Manager role is based within Enterprise Business Unit (Vodacom Business)
The role of the Key Account Manager is to:
Manage the Elite Customer relationship for nominated Vodacom Business customer accounts across Vodacom Business.
Drive profitable revenue contribution and increased market share from the closure of opportunities in integrated product, service, fixed, MPLS and mobile solution offerings.
Ensure effective service delivery, protection/renewal of existing business and identifying major new sales opportunities.
Your responsibilities will include:
Key accountabilities and decision ownership
Responsible for the regional account management of 1 + nominated Vodafone Global Enterprise accounts and delivery of profitable, long term business of those accounts to Vodafone
Supports the GAM in the delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, ARPU and ARPA.
Establishes appropriate relationships with customers and within Vodafone. Leverages those relationships to ensure maximum financial return from Vodafone customers
Works collaboratively to provide direction on the service relationship for nominated accounts
Inputs to decisions on new propositions, product mix and services for customers
Key performance indicators:
Commissioned to ensure delivery of a TCV Target in nominated accounts.
Size of pipeline
Quality C-level relationships
The ideal candidate for this role will have:
Core competencies, knowledge and experience:
Proven track record of global accounts/ enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors).
Must have P&L experience.
Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.
International/Regional business appreciation and expertise– lived and worked in region countries for large amount of time. Demonstrated success in working in multi-cultural environment and have the ability to act upon cultural differences.
Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones.
Must have technical / professional qualifications:
Matric (Grade 12 Essential)
Relevant 3 year commercial degree / diploma beneficial
Closing date for applications: 5 March 2021
