Job Description
Deals with client queries via telephone in adherence with Call Centre standards under supervision.
Escalate complex queries to more senior agents.
Takes inbound calls and shares relevant information with assistance and on the job coaching.
Finalises calls at point of contact where possible.
Learner to Moderate level of technical knowledge.
Limited multi skilling across product and process relevant to the business area.
Responsibilities
Skills and Experience
2-3 years experience in a similar role
Education
Matriculation Certificate (Matric) (Required)
Closing Date
4 March 2021
How To Apply?
