Field Support Engineer I Internship
Reference Number: SHO201217-3
Job Title: Field Support Engineer I
Job Type: Permanent
Location – Country: South Africa
Location – Province: Western Cape
Location – Town or City: Brackenfell, Cape Town
Purpose of the Job
To ensure continuous IT infrastructure service delivery for IT end-users computing through timely installations, resolving issues and testing of IT equipment.
Job Objectives: Incident Management of end user store devices, To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, Manage the new store opening process and printers, Test and repair of IT equipment and maintain asset records
Job Advert Details:
Job Category
IT
Job Objectives
Incident Management of end user and store devices
To set – up, configure and install end point devices, i.e. desktops and POS
Manage infrastructure vendors, i.e. cabling, UPS, Voice, Data, end point installations
Manage the new store opening process
Test and repair of IT equipment and maintain / update reports
Qualifications
Essential:
Matric/ Grade 12
A+, N+, MCSE certification
Advantageous:
Hardware certification
Experience
1 year in IT field support
2 to 3 years in Hardware repairs
Knowledge and Skills
Microsoft products i.e: Windows, Office suite etc
Network topologies, support and setup thereof
TCP/IP Networking
G Suite, i.e. Gmail, Sheets, Docs etc
Testing of IT equipment
Closing Date: 2020/12/29