Systems Engineer II Internship
Reference Number: SHO201210-1
Job Title: Systems Engineer II (Remedy Helix; Smart Reporting & SDLC Tools)
Job Type: Permanent
Location – Country: South Africa
Location – Province: Western Cape
Location – Town or City: Brackenfell, Cape Town
Purpose of the Job
The Systems Engineer II will assist the Team Lead in the IT Tools Team with support, engineering and administration of all common software application tools used by IT. The candidate will be responsible for providing engineering and administration on the Incident Management system as well as on the Software Development Lifecycle tools. The candidate will be part of a team of engineers and administrators, supporting assigned systems, applications, and associated technologies in the enterprise.
Job Advert Details:
Job Category
IT
Job Objectives
To assist with the administration and support of BMC Remedy Helix
– Responsible for supporting the Service Management System (Remedy) upgrades, change requests, improvements, fixes and overall structure and operations, under task-based, SDLC and Agile methods.
– Present improvement ideas, analyse requests for change, draft and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, support testing, and provide demos of the changes incorporated.
Helix ITSM Smart Reporting
– Creation of custom reports, storyboards & dashboards.
– Report functionality including aggregation, advanced functions, calculations, sections, report filters and subquery.
To implement and maintain Software Development Lifecycle tools (SDLC)
– Adopt, customise and implement industry-standard DevOps policies and DevOps procedures.
– Resolve Incidents and fulfil Service Requests using a service management ticket queue and Change Management processes.
– Create technical specifications and/or support documentation for tools support activity and related products or services.
To assist with the administration and support of Atlassian Jira
– Gather input from stakeholders on current, intended, and potential use of Jira and related tools
– Develop workflows, customisation, and integration with plug-ins and other tools to streamline day-to-day use
– Configure projects, boards, tasks/issues, and permissions for current and future use
Qualifications
Essential:
Grade 12
Industry Certification: BMC Certified Developer: AR System
Industry Certification: BMC Certified Administrator: AR System
Desirable:
Industry Certification: BMC Certified Administrator: BMC Atrium CMDB
Experience
Extensive Experience providing Remedy System administration services (5-10 Years)
Experience managing Remedy development activities and proficiency in applying the SDLC and DevOps principles (3-5 years)
Experience supporting large user enterprise environments (3-5 years)
Experience implementing large scale Remedy-based ITSM solutions (3-5 years)
Prior Remedy development experience (3-5 years)
Solid working experience with SDLC Tools (3-5 years)
Experience with Atlassian Stack (Jira, Jenkins, Portfolio, Bitbucket, SonarQube, Apache Maven)
Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting
Experience in a cloud-based environment
Demonstrated expertise in a variety of application development methodologies and practices from Agile, Waterfall
Experience in documenting environment and processes
Knowledge and Skills
Excellent BMC Remedy product knowledge
Understanding of designing and developing Remedy for multi-tiered user support including Service Desk and IT Operations
Proficiency in configuring the BMC ITSM Suite, and integrated systems
Ability to ascertain information about current organisational processes and how to go about organising and improving IT Service Management practices based on the feedback.
Understanding of the Information Technology Infrastructure Library (ITIL) principles
Good Understanding and Working knowledge of a collection SDLC tools
Understanding of SDLC methodologies; Agile; Waterfall; DevOps
Understanding of SDLC stages and best practices
Scripting experience Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System
Knowledge of standard security guidelines.
Expertise in software development, software testing methodologies, release management and operations processes and standards
Closing Date: 2020/12/24