Clover is inviting unemployed young people to apply for its Call Centre Vacation Work Programme . The programme will run from December 2026 to January 2027 and offers participants practical workplace experience in customer service and call centre operations.
This temporary opportunity is intended for recent matriculants who want to develop essential workplace skills and gain exposure to a leading organisation.
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Clover Learner: CSC Programme Details
- Position: Learner: CSC
- Programme: Call Centre Vacation Work Programme
- Department: Customer Service Centre
- Employer: Clover
- Number of positions: 10
- Job type: Temporary
- Education: Grade 12 or equivalent NQF Level 4 qualification
- Reference number: CLO261028-2
About the Programme
Successful applicants will gain exposure to call centre operations, customer service and customer query resolution at Clover’s Customer Service Centre offices in Roodepoort.
Participants will have the opportunity to strengthen their communication, problem-solving and interpersonal skills while learning how customer service teams operate in a professional environment. The experience may also help learners build a foundation for future employment opportunities.
Minimum Requirements
Applicants must meet the following criteria:
- Have completed Grade 12 or an equivalent NQF Level 4 qualification.
- Have completed matric between 2021 and 2025.
- Achieve a minimum average of 55% for English and Mathematics or Mathematical Literacy.
- Have advanced computer literacy.
- Be currently unemployed.
- Not have participated in a learnership programme before.
Applicants should ensure that they meet the requirements before submitting an application.
Duties and Responsibilities
Learners will support the Customer Service Centre with tasks such as:
- Providing a high standard of customer service.
- Handling inbound and outbound customer interactions.
- Resolving customer queries and complaints with relevant stakeholders.
- Capturing and confirming customer orders accurately and on time.
- Informing customers when accounts are on hold.
- Confirming orders according to standard operating procedures.
- Communicating order-related issues to relevant stakeholders.
- Promoting Clover and principal products by explaining product features and special offers.
- Supporting teamwork, participating in team meetings and helping colleagues achieve shared goals.
The programme will provide exposure to the daily responsibilities involved in customer service and order management.
Skills and Competencies
Clover is looking for applicants who are proactive, motivated and customer-focused. Candidates should demonstrate honesty, consistency, strong interpersonal skills and the ability to communicate effectively.
Other important competencies include teamwork, maintaining high standards, applying numerical principles and working collaboratively to achieve common objectives.
Employment Equity
Clover is committed to Employment Equity and Transformation. Preference will be given to employees from designated groups.
Final Thoughts
Clover’s Call Centre Vacation Work Programme offers 10 unemployed matriculants an opportunity to gain practical experience during the December 2026 to January 2027 period. Applicants who meet the academic, computer literacy and eligibility requirements may benefit from exposure to customer service operations and the development of valuable workplace skills.